Intellimentoring Pyramid to SuccessBuy The Book


If you are in an organisation where it would be an advantage if your IT people became better business people, then this book will help.

If IT people leave your organisation more often than the norm, this book will help.

If you think a customised mentoring program will benefit your business, then this book will be a huge help.

These are just three, commonly expressed needs of organisations who have benefitted from good mentoring programs.

The book is designed as a “how to” for Learning and Development professionals, or line managers, or service businesses who want to implement a mentoring program in their organisations. That it will save heaps of time is a given – more importantly, it provides a methodology to customise the mentoring program to your unique environment and your specific mentoring needs. There is even a simple, effective ROI model for you to adapt and apply to your business.



Chris Leach was born and raised in Zambia in a mining community, in an environment that practiced the philosophy of “It takes a whole village to raise a child” – A good start to immersion in mentoring.

By the age of thirteen he had survived two life threatening diseases, and gained deep, direct life experiences that re-shaped his life.

Chris has lived and worked in several countries, and has achieved business success in large, medium and small businesses … (more)


This mentoring site, together with the book, is designed to make mentoring as productive and as fun as possible. With the book as a baseline we encourage you, as a participant-collaborator, to add value to the practice of mentoring by sharing your insights on the Blog and the Knowledge Store.

As more mentors, mentees, L&D professionals and others share their insights on this site it becomes a great reference for us all to use, with the goal of improving the productivity of everyone.

This book is incredible value for money, and the materials are easy to customise. Get it now.” – Gilles Novel, Director, Singtel Optus


From Chapter 8: How to implement the system: The Facilitator’s Guide

Typical top level elements of a well designed IntelliMentoring program will contain the following:

  • Recruit and Interview mentees and mentors
  • Match appropriate mentors with mentees, and prepare to communicate those matches formally
  • Train mentees and mentors.  This includes goal setting, process to use, and how to conduct themselves.  Introduce and use the IM model
  • Have a formal kick off meeting where you announce and introduce mentees to their mentors
  • Mentee and mentor discuss and agree on the terms of their partnership. They formalise it
  • They meet once a month for twelve months, for an hour each time.  They can choose to do more if they both agree
  • Mentees attend six peer meetings/luncheons during this time
  • Mentors attend quarterly briefings with other mentors
  • The Facilitator monitors the program, and intervenes if/where necessary
  • There is a formal closing of the program
  • There is an evaluation of the program and the system, including an ROI
  • Program and system improvements are identified and implemented for the next intake.


The diagram below represents a template and a process you can use to design your unique program.  It assumes that you have never designed a mentoring program before.  If you are an experienced mentoring program facilitator or an experienced Learning & Development professional this should make for fast reading… .

From Ch 7: The IntelliMentoring Model

Tips on how the Mentor should approach the Mentorship

We also surveyed IT mentors and confirmed what we already knew – that mentors do not know everything before walking into a mentorship, and that they also appreciate guidelines. To that end, we distilled the feedback into the following tips, which are guidelines that the mentor can employ to accomplish the goals within the partnership.

1. Earn the trust and respect of the mentee

A good way to earn it is when the mentee presents their goals, expectations and needs, you add value to them.  NOTE: Replacing them does not add value.  By adding value within the context of the mentee’s whole environment the partnership is enhanced almost immediately.

Another good way to earn trust is to share with the mentee things about yourself that allow insights into your personality and style.

Work within the mentee’s framework, with their best interests at heart, and the partnership will flourish.

2. Listen and be patient

As the saying goes, we were given two ears and one mouth so that we can listen twice as much as we speak.  The trick, though, is to employ the skill of active listening.  This attribute provides dynamic support for the mentee.  The process is by no means a passive one since the mentor will find many opportunities to add value, ask questions, obtain clarification and so on.

Listening is combined with the skill of patience.  For example…(more)

From Chapter 4: Why Implement IntelliMentoring in IT?

Positive ROI

There are many good, clear reasons why IM for IT Pros should be implemented, not least of which are the following:

When implemented properly, IntelliMentoring can provide a positive Return on Investment (ROI) for a business.  Mentoring is generally thought of as “one of those Human Resource programs” and to the extent that an HR professional might facilitate the program and system, it is indeed an HR program.  But the stakeholders are much, much more pervasive in the company, ranging from the board and CEO to the top managers, the IT department, the mentors and mentees themselves and even to the sales and marketing division which receive a kick-ass product to sell and make loads of commission on.  Later in this book we provide a ROI model for your use. …

Improved Relationship Capital

Following from ROI is how mentoring should go hand-in-hand with Relationship Capital. If we define Relationship Capital as the practice of building a strong relationship between a business and its customers, then we have to accept that where technology plays an important part in our business, then technologists must be better prepared as productive participants.  IntelliMentoring is a great place to start, and end.  Two simple ways where IntelliMentoring can be measured are when the IT professional produces on time, on quality, on budget (or better), and where the IT professional stays longer with the company than previous average tenures.

Fit-for-purpose product architecture

Another reason a good mentoring program helps an organisation is that it can make the difference between the success or failure of a technology based product or system.  For example, the Apple Newton was an unmitigated failure as a PDA, …..   Fundamentally, it was not fit-for-purpose.  …  A half decent mentoring program could have avoided that disaster.(more)